Terms of service

Terms of Service

Last Updated: [18/06/2026]

Welcome to Cristina Craft. By using our website and placing an order, you agree to the following Terms of Service.

1. General Information

This website is operated by Cristina Craft. Throughout the site, the terms "we", "us", and "our" refer to Cristina Craft.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service.

2. Products

All products are handmade and may vary slightly in colour, appearance, size, and fragrance strength from the images displayed on our website.

We make every effort to display our products accurately, however, colours may appear differently depending on your device screen settings.

3. Orders

We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if a product becomes unavailable.

Once an order has been placed, changes or cancellations may not be possible if production or shipping has already begun.

4. Pricing and Payments

All prices are displayed in GBP (£) and include applicable taxes where required.

Payment must be received in full before products are dispatched.

5. Shipping

Delivery times are estimates only and may vary due to courier delays or circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

6. Returns and Refunds

Due to the handmade nature of our products, returns are only accepted for items that arrive damaged or defective.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged item and packaging.

Your statutory rights under UK consumer law are not affected.

7. Candle Safety

Our candles should always be used responsibly.

Customers must:

Never leave a burning candle unattended.
Keep candles away from children and pets.
Place candles on a heat-resistant surface.
Keep away from flammable materials.
Follow all safety instructions provided with the product.

Cristina Craft accepts no liability for damage or injury resulting from improper use of our products.

8. Decorative Candle Bouquets

Some products are intended primarily as decorative items.

Individual candle flowers should be removed from bouquets before burning.

Do not burn candle bouquets as a complete arrangement.

9. Intellectual Property

All content on this website, including images, logos, product descriptions, and designs, remains the property of Cristina Craft and may not be copied or reproduced without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Cristina Craft shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.